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July 18, 2019

‘The Experiential Office’ is here as property managers take a cue from the hospitality industry

A recent article in The Washington Business Journal mentioned the “experiential office” environment that is sweeping the US and how some property management firms are adapting to provide the services being demanded by tenants and their visitors.  The article mentions that the required “concierge-style experience” mirrors the client service emphasis of the hospitality industry.

NAI Elliott has fully embraced the concepts of excellent “user experience (UX)” and “Space-As-A-Service (SAAS)” as core tenets of its property management policies.  The company has also grasped the similarity of its UX emphasis and that of the hospitality industry.  To that end, the entire company, including accounting and administrative staff as well as its brokerage, construction management departments and, of course, its property management teams recently completed three days of training with the American Hotel & Lodging Association (AHLA) in their Guest Service Gold – Oregon Edition workshop.  All staff members completed the course and exams and received Certified Guest Service Professional certification.  In addition. NAI Elliott was awarded the first Certified Guest Service Professional designation for a non-hospitality-related company in the State of Oregon.

NAI Elliott not only understands and addresses the need to maintain the value and condition of the properties it manages but also has made a commitment to providing the highest standard of customer service possible to its clients, their tenants and visitors.