The diligent care and attention that NAI Elliott management teams gave each of their buildings and tenants was instrumental in keeping both landlords and businesses afloat during unprecedented times.
One of the silver linings to the last year and a half in commercial real estate was an opportunity to develop a closer relationship with our clients and tenants in reaction to what’s taken place. Conversations shifted from maintenance issues to financial issues and intimate conversations about business viability. NAI Elliott rose to the challenge and stepped up for their clients and tenants. Real Estate Manager Rawley Winstead credits that in part to the values that have been established here by our founders. The atmosphere is collaborative and caring and everyone is working toward a common greater good.
Assistant Real Estate Manager Jolene Edwards faced an unusual challenge when the pandemic hit. Her team was able to lower service levels temporarily for a lot of the preventative maintenance items and then assessed on an individual property basis, which items should be increased and when to increase them. As each building had the need, management teams brought back specific maintenance needs incrementally over time. The work they did adjusting vendor services was important because each tenant has to pay a portion of the operating costs of the building including landscaping, pressure washing and things of that nature. Management teams had to strike the balance between a well-maintained building and staying sensitive to the tenant’s needs at the time, which was keeping costs low.